Survey Breakoffs in a Computer-Assisted Telephone Interview
Keywords: Panel study, breakoff, survey response behavior, paradata, computer-assisted telephone interview
AbstractNearly 23% of all telephone interviews in the most recently completed wave of the Panel Study of Income Dynamics break off at least once, requiring multiple sessions to complete the interview. Given this high rate, a study was undertaken to better understand the causes and consequences of temporary breakoffs in a computer-assisted telephone interview setting. The majority of studies examining breakoffs have been conducted in the context of self-administered web surveys. The present study uses new paradata collected on telephone interview breakoffs to describe their prevalence, associated field effort, the instrument sections and questions on which they occur, their source - whether respondent-initiated, interviewer-initiated, or related to telephone problems - and associations with respondent and interviewer characteristics. The results provide information about the survey response process and suggest a set of recommendations for instrument design and interviewer training, as well as additional paradata that should be collected to provide more insight into the breakoff phenomenon.
How to Cite
McGonagle, K. A. (2013). Survey Breakoffs in a Computer-Assisted Telephone Interview. Survey Research Methods, 7(2), 79-90. https://doi.org/10.18148/srm/2013.v7i2.5126
Copyright for articles published in this journal is retained by the authors, with first publication rights granted to the journal. By virtue of their appearance in this open access journal, users can use, reuse and build upon the material published in the journal but only for non-commercial purposes and with proper attribution.